Dennis Ash: Hi Dennis, we are investigating but don't have a conclusive answer yet. We're working on the theory that 1. You have some kind of network policy that is interrupting update checks and 2. The Electron builder and updater components Neo4j Desktop uses are not handling this interruption as expected.

Please could you confirm if 1 is true. We will be trying new versions of the Electron components but very unlikely to have a fix out until January.

I'd like to follow up with the other person you mention who has the same issue but can't see where they have reported this, please could you share a link.

I'm very sorry the issue was closed prematurely, I'll update on progress here. In the meantime you can get more support via our community here

Nissanka

Nissanka Fernando no network policy that can interrupt updates, these are private computers that are not part of a network.

Nissanka Fernando I cannot find the other post again, I think I did comment on it, but I see someone else from China is also having some issues, you did comment already on that one.

Dennis Ash: While we wait for engineering please could you try a clean install of the latest version (2.1.0):

Nissanka Fernando I have tried to load 2.1.1 on my Windows 10 machine and the same empty screen, there is no place to create an instance.

Nissanka Fernando and progress on finding a solution for windows and Neo4j desktop?

Dennis Ash: The Electron updater update fix is now in review - this might fix the issue and should go out in our next release in a couple of weeks.

I noticed in your last reply you had tried v2.1.1 on Windows 10, could you confirm if you have tested this on Windows 11?

We're still not able to reproduce this issue, and have not had more reports or votes in Canny.

If the next release does not fix the issue for you then the only option would be to seek more support from our community or support site:

Community https://community.neo4j.com/

Support https://support.neo4j.com

Nissanka Fernando The Windows 10 machine does not work, I will try the Windows 11 machine in a day or two.

I am not sure how many people using Windows would be trying to use Neo4j, most people I have spoken to use Mac or Linux.

Dennis Ash: We've not had any other reports of this issue on Windows, and most Neo4j Desktop users are running Windows. The next release should be out next week, this includes the latest Electron updater and may help the issue

Nissanka Fernando I see someone else has a similar problem