Can't connect any more | Voters

Can't connect any more

under review

Rene Rosendahl

Using the latest macOS desktop client and it just recently stopped being able to connect to a remote instance.

telnet seems to connect fine. Been going in circles with ChatGPT to troubleshoot.

3 days ago

Nissanka Fernando

marked this post as

under review

Waiting for engineering to review

Nissanka Fernando

Hi Rene, please could you share your Neo4j Desktop main log files from the Developer menu and any general info about the remote instance you are trying to connect to. For example, is it SSO configured, is an AuraDB instance or self-managed etc. Thanks

Rene Rosendahl

Nissanka Fernando

Rene Rosendahl

Nissanka Fernando this is a self-managed instance (no SSO) in AWS.